Return and Refund Policy

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, has taken possession of the first goods.

To exercise your right of withdrawal, you must inform us (grownd OÜ, Lõõtsa tn 5, 11415 Tallinn, Estonia, info@grownd.coffee) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or an email). You may use the attached sample withdrawal form, but this is not mandatory. You can also electronically fill out and submit the sample withdrawal form or any other clear statement on our website at Right of Revocation. If you use this option, we will promptly send you (e.g., by email) confirmation of receipt of such withdrawal.

To comply with the withdrawal deadline, it is sufficient that you send the notification of exercising the right of withdrawal before the withdrawal period expires.

Consequences of Withdrawal

If you withdraw from this contract, we will refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this refund. We may refuse the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us or to 19grams Coffee Roastery (Karl-Liebknecht-Str. 13, 10178 Berlin, Germany) without undue delay and in any case no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the fourteen-day period expires. You bear the direct cost of returning the goods. You are only liable for any diminished value of the goods if this loss in value is due to handling of the goods that is not necessary for testing their quality, characteristics, and functionality.

Exclusions from the Right of Withdrawal

The right of withdrawal does not apply to the following contracts:

• Contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive, or that are clearly tailored to the personal needs of the consumer.
• Contracts for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded.
• Contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

The right of withdrawal is excluded for:

• Digital vouchers and gift vouchers pursuant to § 312g (2) No. 10 of the German Civil Code (BGB), as soon as the performance of the service has begun with the express consent of the consumer and their acknowledgment that they will lose their right of withdrawal upon complete fulfillment of the contract.
• Vouchers that have already been redeemed in whole or in part.

Sample Withdrawal Form

(If you wish to withdraw from the contract, please complete this form and send it back.)

To: grownd OÜ, Lõõtsa tn 5, 11415 Tallinn, Estonia, info@grownd.coffee

I/We () hereby give notice that I/We () withdraw from my/our () contract of sale for the following goods ()/provision of the following service (*)

Ordered on ()/received on ()

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only for paper notifications)

Date

(*) Delete as applicable.